What is your shipping policy and delivery timeframe?

We offer free standard shipping on all qualifying orders over $75. Orders are typically processed and packed within 24 to 48 business hours. Delivery usually takes 3 to 7 business days depending on your destination.

How do I return or exchange an item?

We stand behind our products with a 30-day hassle-free return window. If you are not satisfied with your purchase, contact customer care through our Contact Us page with your order number to initiate a return.

Are Chemical Guys soaps safe for ceramic coatings and waxes?

Yes! Our maintenance shampoos (like HydroSuds Ceramic Car Wash and Mr. Pink) are pH-balanced formulas that clean safely without stripping existing waxes, sealants, or ceramic coatings.

How do I track my order?

Once your order is shipped, you will receive an email confirmation containing your carrier tracking number. You can also view past orders by logging into your account.

Still have questions?

Our customer care team is always here to help you get the best detailing results.